Robocall Mitigation Plan

Know Your Customer

We follow the best practices for vetting caller identity described by the NANC Call Authentication Trust Anchor Working Group.  All of our VOIP customers are also direct tech support clients who we physically visit multiple times per year to provide our overall IT range of services. (https://docs.fcc.gov/public/attachments/DOC-367133A1.pdf)

Traceback

We respond within 24 hours to all traceback requests from the Commission, law enforcement, and the registered traceback consortium and cooperate with such entities in investigating and stopping any illegal robocallers that use our service to originate calls.

STIR/SHAKEN Extensions

Our network does not have the capability to implement STIR/SHAKEN and we rely on our carrier partner to sign our calls and provide TNs to our customers and is fully compliant with STIR/SHAKEN, therefore they certify our customer originations.

All the voice traffic that originates on our network is subject to the robocall mitigation program described below.

Robocall Mitigation Program

We use software provided by our carrier to monitor our outbound voice traffic in real time to prevent the origination of illegal robocalls.

Combining behavioral analytics, caller authentication and verification, our solution features:

  • Fraud Detection: Detection of high volume robocalling, spoofing and spam call activity.
  • Subscriber Notification: Caller ID Name override to warn subscribers of suspicious calls.
  • Call Blocking Support: Accurate identification enabling you to block fraudulent phone calls as per the TRACED Act (2019)
  • Business Number Verification: Register legitimate business numbers to prevent unintentional call blocking.
  • Caller ID Name Service: Easy integration of Caller ID name lookup service, including robocall mitigation with override to include original caller ID even when call is determined fraudulent.

In addition, we have implemented a Call Abuse Policy and have published the following policy to our web site, terms of use, and have notified our customers of the policy as copied below:

“Any call originated via the Hands Free Help Technologies LLC VOIP Service is subject to inspection and investigation if the call is suspected of being fraudulent, abusive, or illegal. Calls meeting any of these criteria will be blocked. If these conditions are repeated, becoming excessive, the subscriber may be disconnected from the Hands Free Help Technologies LLC VOIP Services, and may be subject to further investigation by the FCC for enforcement of the TRACED Act and the subscriber may be subject to fines and penalties imposed by the FCC or the jurisdictional court.”