PBX Functionality

* All functionality is configured via the online web interface.

Free Internet Calls
All Internal calls are free of charge. Calls between remote offices, home workers, traveling workers home or abroad all free of charge.

PSTN and Mobile Calling
Calls to local, national, mobile and international telephone numbers from each extension.

Extension Calling
Call all other extensions in your company using the local extension number.

Virtual Switchboard (Auto Attendant)
The virtual switchboard can be configured to answer all calls before routing them to the required extension. Personalize your own recordings to make the virtual switchboard tailored to your requirements.

Hunt Groups
Create hunt groups and map extensions to one or all of the 3 stages. Each stage can be configured to different ringing lengths in seconds. A final stage allows you to redirect the call to a PSTN/Mobile number, hunt group, shared mailbox or auto attendant.

Hot Desking
Hot Desking allows you to go to another IP Phone in your domain, dial a special code number and after authentication, your calls will be directed to that phone. Outbound calls will be identified as your extension and not the phone you are hot desking from.

Conference Rooms
Create conference rooms so that people can have conference calls. You can join a conference room from any extension within your company, transfer calls into the room or have a DID pointing directly at a conference room. For added security, you can assign a PIN number.

Shared Mailbox
Shared Mailboxes are used for such things as final destinations of a hunt group. A shared mailbox is assigned extensions who can access the mailbox.

Paging
The PBX can have a paging account type. This allows you to page a group of extensions with a one-way audio message.

Service Flags
Service Flags are used to switch the logic on such accounts as hunt groups, auto attendants etc. It acts as a switch (on or off), if the flag is on then the call will bypass the current extension logic and route to the assigned PBX account. This is useful for things like out of office hours messages.

Auto Attendants
With your offering of Hosted PBX, your customers can set up auto attendant(s). This allows your customers professional greetings and voice menus for their customers.

Agent Groups
An agent group will queue calls up for answering by telephone agents or operators.

Voicemail
Each Hosted PBX account comes with voicemail included.

Voicemail to email or message waiting indicator
Voicemail may be delivered by email as a wav file attachment or the PBX can send the IP Phone a message waiting indicator (MWI) or both.

Fax to email
DID numbers can be directed to our fax to email service.

Calling Card
The system is capable of supporting pin-less calling card. You can sell customers pre-paid accounts for making long distance calls. The system checks their Caller ID (ANI) for authentication and the prompts them to make their call.

CLI (Caller Line Identity) Mapping
Each PBX extension can be assigned its own CLI number or you can choose to present a single CLI number such as reception or auto attendant.

3 Way Calling
Join 2 calls together with your call and have 3 way calling. The other calls can be an extension or an outside line.

CDR Records
View Call Data Records (CDRs) on-line at any time. Live records as they happen.

Call Forwarding
Configure the call forwarding destination via your IP Phone or online through web control panel. Configure it to call forward for all calls, when busy, no answer after a timeout.

Export CDR Records
Export Call Data Records (CDRs) on-line at any time. Configure CDR Templates to export the records.

Call Transfer
Transfer the call to another extension, an outside line or conference room.

Call Hold
Place the call on hold pressing the on hold button on your IP Phone.

On-line Administration
Configure the PBX via the on-line web interface.

Call Park and Pickup
Park calls so that they can be picked up by other extensions.